Shipping policy

Shipping policy

At Virotenacosh, we understand that every serum and cream represents an investment in your skin's future. To ensure our formulas arrive with their potency and texture fully intact, we treat our logistics process with the same scientific rigor as our lab formulations.

1. Order Processing

  • Potency Preservation: All orders are typically processed within 1–2 business days. Our fulfillment centers maintain a climate-controlled environment to ensure your skincare products remain at their optimal temperature before departure.

  • Operating Hours: We process orders Monday through Friday (excluding public holidays). Orders placed over the weekend will be handled with priority on the following Monday.

2. Shipping Rates & Timelines

We provide reliable shipping across the United States and to select international destinations.

  • Standard Shipping: Estimated delivery within 5–8 business days.

  • Priority Shipping: Estimated delivery within 3–5 business days.

  • Complimentary Shipping: We are pleased to offer Free Standard Shipping on all orders over $50.00 (USD).

3. Real-Time Tracking

The moment your package leaves our care, you will receive a confirmation email containing your Tracking Number. This allows you to follow your product’s journey from our door to yours in real-time.

4. Protective Packaging Standards

  • UV & Impact Protection: Skincare ingredients can be sensitive to light and movement. We utilize high-grade, light-shielding, and shock-absorbent packaging to prevent leakages and protect active ingredients from sunlight during transit.

  • Delivery Constraints: To ensure secure and verified delivery of professional-grade products, we currently do not ship to PO Boxes or military APO/FPO addresses.

5. Delivery Issues & Damaged Goods

While we take every precaution, if your package is lost in transit or arrives with the safety seal broken, please contact our concierge team within 48 hours of the delivery date:

  • Email: service@virotenacosh.com

  • Phone: (+1) 914 257 7748

  • Please retain all original packaging and provide photos of the damaged items so we can arrange a priority replacement for you.